Etiquette is constantly evolving, based on logic, practice, good tone and convenience. It extends to the sphere of the Internet, because smartphones and computers have become an integral part of our lives. But what are the rules of communication on the Internet?
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How to properly conduct correspondence: moments that are better to avoid
Surprisingly, but the lack of tact can be broadcast even through a smartphone. With your interlocutor, try to be correct and rational, show respect for him and for his time.
What not to do:
- Abuse voice messages. Think about the recipient’s comfort: it may be inconvenient to spend time listening to lengthy texts
- Smileys – refrain from them in business communication, because they may be inappropriate in serious correspondence.
- Do not send a lot of individual messages. Each of them will be accompanied by a notice and will attract attention. Formulate your thoughts into one short informative text, save your interlocutor’s time.
- Messengers are rapidly gaining popularity in our lives. Call or message? A polite person will prefer a message so as not to intrude on personal boundaries – and a call can already be considered as such. By using messenger, you give the person you’re talking to time to think about it and make a considered response.
- Adding to groups without the participant’s consent. If this happens, it immediately gives the impression of being intrusive. By getting the person’s permission to be included, you will create a businesslike, positive attitude.
- When communicating online, avoid abbreviations, diminutive suffixes, and jargon.
Another important point: in social media, people often get right down to business, omitting the greeting. Of course, this saves time and allows you to get straight to the point. I would recommend not to exclude the word “Hello”, because any message first of all speaks about you, about your level of education and upbringing.
Self-Presentation
Pay attention to how your profile looks like in business correspondence, what kind of photo and e-mail address the interlocutor will see. Photos in a swimsuit and affectionate nicknames are not always appropriate. They may cause the person you are talking to to take you lightly, for example, when it comes to a business proposal and cooperation.
You can create a separate profile for work, where you can communicate with colleagues, partners, and employees. This is even more convenient than having business and informal communication through one account. This way you can always switch between your work and personal life, and not be distracted by work during your leisure hours – and vice versa. When you’re waiting for an important message from a business partner during the day, notifications from personal chats can be very distracting.
By taking care of your interlocutor’s comfort and personal boundaries, you can easily handle any situation, because etiquette is always about comfort and mutual respect.
